What Does A "Bug" Look Like ? Speaker, Camera, Recording

Troubleshooting Checklist

We have a plethora of FAQs and articles that volition walk you lot through detailed troubleshooting steps if you need assistance connecting to or using Gather. The following is a checklist of steps to take:

General

Refresh your browser.
Switch to Chrome if yous are not using it already.
Shut any other applications or browser tabs.
Disable any unnecessary browser extensions (or employ Incognito/Individual mode in your browser).
Disable VPN/firewall or ask your Information technology to whitelist Gather.

Performance Issues

Plow on Do Not Disturb Mode (Ctrl/⌘+U) to limit your a/five connections.
Test User Settings(Ctrl/⌘+P):
- Reduce Limit Frame Charge per unit to fewer fps. (Graphics)
- Plow on SmartZoom or use a large zoom for Transmission Canvas Zoom. (Appearance)
- Turn on Reduce Motion. (Appearance)
- Turn on Automobile Idle Mute. (Sound / Video)
- Plough off HD Video Quality. (Audio / Video)
- Turn off Hardware Acceleration (Graphics)

Audio/Video Issues

Check browser settings and permissions to permit microphone and camera.
Close any other applications that use your mic or photographic camera.
Check organisation settings and permissions (Macs) to allow screen recording, microphone, and camera.
Disconnect from external monitors.
Plough on Original Sound (Settings > User > Audio & Video) to plow off Assemble's audio processing, which includes echo reduction, automatic gain control, and noise filtering.
Review A/V Troubleshooting FAQs

Black or White Screen Issues

Respawn into the Space.
Difficult refresh your browser (concord Shift key and printing refresh button on browser).
Check the Mapmaker to make sure the groundwork has not been deleted or resized. (If the background is white in Mapmaker, your original background has likely been deleted.)
Check if you are banned.
Articulate your browser cache.
If you are embedding objects:
- White screen = the website does not allow embedding
- Black screen = the URL needs to be https
See All I encounter is a black screen—what practise I do? for screenshots of black screen problems.

Still having issues?

Check out our Gather Status site to run across if Gather is having whatsoever issues site-wide.
Study a issues by clicking on the Get together carte and selecting Report an Issue. (Read more on reporting issues.)
If all else fails, there's always the ol' turn-it-off-and-back-on-again (restart your calculator).

Why can't I share my screen?

Warning: If you have previously granted permissions for Gather but can no longer use your camera, mic, or screen share, you may demand to reset your permissions in your browser. Mac users may need to reset their system preferences likewise, which means removing and then adding dorsum permission for your browser.

If you are having trouble sharing your screen on Gather, start past checking your browser'southward permissions. For example, in Chrome, select the padlock in the URL bar to view the browser'southward electric current permissions. You lot will need to grant Chrome access to your camera to enable screen sharing.

A screenshot of the fancy office template in Gather in Chrome. In the URL bar, the padlock icon is outlined in red. Chrome's browser permissions window is open, with a red outline around Camera and Microphone, which are both set to Allow. To bank check your browser's permissions in Chrome, click on the padlock icon in the URL. Ensure Camera is set to Let.

Tip:For a complete caption of how to share in Chrome, Firefox, and Safari, come across the Screen Sharing commodity.

Mac Organization Permissions

If you are using a Mac, you may need to check your Organisation Preferences every bit well to share your screen. Open up your System Preferences. Select Security & Privacy.

A screenshot of a Mac desktop with the System Preferences window open. Security & Privacy is outlined in red. On your Mac, open System Preferences and select Security & Privacy.

Select Privacyin the top panel, and then scroll down in the left menu and click Screen Recording. Y'all may need to click the padlock in the lesser left of the window to make changes. If your browser does non appear in the list, click the plus sign and select your browser from your Applications.

A screenshot of a Mac desktop with Security & Privacy open. Screen Recording is outlined in red, and in the list of allowed apps, Google Chrome is outlined in red and selected. A red arrow points to the plus sign beneath the list of apps, with text that reads "Or click to add browser." In Security & Privacy, select Screen Recording. Select the browser to provide permissions, or select the plus (+) sign to add together your browser.

You volition demand to quit your browser and reopen it for the changes to relieve.

Tip:For a complete explanation of how to manage your Mac permissions, run into the Organization Permissions commodity.

Warning:We do not currently back up other browsers, so we have not included information for screen sharing outside of Chrome, Firefox, or Safari.

Why doesn't my Bluetooth work?

Is Gather switching your sound inputs every time you switch tabs? Or are you able to hear others but they tin't hear y'all? Huge changes in sound quality when y'all mute and unmute? If you're using a bluetooth headset, this article may provide some clarity.

Bluetooth Profiles

Every Bluetooth accessory comes with a congenital-in profile, which is a package of software that tells the device how to "treat" the accessory. Some devices volition automatically sense a Bluetooth accessory, and and then utilize an incorrect contour to them from their own library.

If you find that you lot can just hear others but they can't hear you, the cause may exist your Bluetooth contour. Bluetooth A2DP, a blazon of Bluetooth profile, does not allow for stereo audio plus microphone at the same time.

Many Bluetooth headsets, widely produced before 2018, use Bluetooth A2DP. Some mobile devices volition accommodate the limitation of A2DP by switching between sending microphone inputs and receiving stereo audio input quickly and automatically. Some devices (computers, tablets, etc.) do not support the automatic switching of inputs and outputs required by A2DP for a smooth experience.

One solution would exist to use a separate microphone if you wish to utilize Bluetooth headphones.

Examination Inputs

When you select your input (mic) in Gather, your computer will generate a list of what it views equally available. In the gif below of the Check Your Pilus screen, the drop-down menus show several options for the aforementioned headset. Each option is a different profile that can employ to the device.

Warning: Firefox for Windows and Mac does not allow you to gear up a separate speaker output.

(i) Before you enter a Space, you lot tin endeavour different input and output combinations.

Finding the correct combination that works for you may take some trial and error.

Notation:To change your a/v selections from inside the Space, just open User Settings (Ctrl/⌘+P).

Why exercise I hear an echo when talking to someone?

An echo can happen if the reckoner does not accept built in noise reduction. The computer's speakers are sending out sounds, and the microphone is picking it back up and sending it back through the computer.

Attempt using headphones or using 3rd party software that would cancel out this noise automatically similar Krisp.ai.

Mobile Troubleshooting

If you are having trouble hearing or seeing other users on mobile, attempt a few of the following steps to reconnect to Get together:

Audio/Video and Performance Issues

Turn your mic and/or video off and on over again.
Enable Prioritized Audio, which turns off the video feeds of the people yous are continued to. To practice this, tap the white icon of the camera with the line through information technology that displays beneath a person's video feed. To re-enable video, tap the green photographic camera icon.

In the video carousel at the top of your mobile screen, tap the icon of the photographic camera with a line through it to disable or enable video feeds.

Turn on Repose Mode to limit your a/v connections. (Select the iii dots in the lesser bar of your mobile screen, so select Quiet Fashion. Even so, this feature is not bachelor for remote work Spaces).

Warning: Currently on iOS Safari, you need to mute and unmute your audio and video manually when you enter a new chat. Otherwise, y'all can see yourself, just others cannot hear or see you.

Black Video Feeds from Others

Tap the video feed to expand to full screen to refresh the video feed.

Still having problems?

Cheque out our Gather Status site to see if Get together is having any issues site-wide.
Report a bug by selecting the iii dots in the bottom bar of your mobile screen and then selecting Report an Outcome. (Read more on reporting issues.)

Three screenshots of Gather on mobile. In the far left image, the bottom menu is expanded and Report an issue is outlined in red. In the second image, the Report an issue modal is open, which lets you select a Reason for the bug report, enter your email address, and enter a message. The third image is the success message that displays when you submit a bug report on mobile. To change your settings, tap the iii dots in the bottom bar of your mobile screen. Select Report an consequence to submit a problems study.

Firefox Issues

In August 2021, Firefox was updated to employ a new video rendering applied science called WebRender.

WebRender may amend audio and video operation in Gather, but it may likewise cause instability and other issues like flickering, artifacting (graphic baloney), or even (in rare cases) a full arrangement crash.

If you are experiencing these kinds of issues in Gather, please use this support article from Mozilla to troubleshoot.

How do I get livestreams to piece of work?

For livestreams, you demand to go out the Synchronized Showtime Time and Display (First) and Display (End) fields blank in the Avant-garde Options for Embedded Video. The synced TV function automatically moves the time dial forwards or backward to ensure all participants are seeing the same role of a video and livestreams on Youtube exercise not take a time dial. YouTube already handles the video synchronization on their finish, which means you merely need to link the livestream as if you were embedding a regular video.

All I encounter is a black screen—what do I exercise?

There are several reasons why you may run into a black screen or blackness groundwork. Here are some quick troubleshooting tricks you can try to resolve your issue.

Reset Your Location

Occasionally in that location may be an outcome with your electric current position due to map edits or other situations. The quickest way to resolve this is to attempt and respawn to a default spawn location in the Space. Select your name (the personal menu) in the toolbar, then select Respawn.

In the toolbar, select your proper noun, so select Respawn.

Try a Hard Refresh

A hard refresh in your browser is different from a regular refresh in that it too clears the webpage's enshroud. Doing this volition not log you out of Get together or forget your position in the infinite, and cached files for other sites will not be afflicted.

First, get to the Gather space that's having the problem. Then utilise the post-obit fundamental combination to refresh the page:

Chrome or Firefox for Windows: Press Ctrl+F5. If that doesn't work, endeavour Shift+F5 or Ctrl+Shift+R.
Chrome or Firefox for Mac: Press Shift+Command+R.
Other Browsers:Endeavour pressing the browser'south refresh push while holding down shift, or manually clear the website cache in the browser'due south settings.

Add a Background

If you lot see a black background, simply you tin can notwithstanding run into objects, the groundwork may accept been accidentally deleted (or not saved, if you were using the Walls and Floors Painter tool in the Mapmaker). If you own the Space and y'all take a re-create of the background, you lot can effort uploading it again.

Open the Mapmaker. Click the hamburger menu in the summit left corner. Click Background & Foreground, then Upload a Background.If you used the Walls and Floors Painter tool (drew your own background), you will demand to recreate the background. When you are finished drawing or uploading your groundwork, click Done in the Top Nav Carteof the Mapmaker, and then click Salvage before reloading the Infinite.

A view of a blank map in the Mapmaker. The hamburger menu is outlined in red, and the menu is expanded. Background & Foreground is selected, and another expanded menu has Upload Background, Upload Foreground, Download Background, and Download Foreground. Open up the Mapmaker. To draw or upload a new background, select the hamburger menu, then select Background & Foreground, then select Upload Background.

Check If You Are Banned

If your unabridged screen is black and you practice non see any objects, there is a high possibility that you were banned from the Space. Bans are done by IP address. This means if you tested the ban part on yourself or a member of your household, yous may have banned yourself from your Space. For more data and bachelor options moving frontward, delight see our folio on Cake, Kick, & Ban.

Clear Your Enshroud

Occasionally in that location may be problems with stored cookies or other information in your browser's enshroud. Try immigration your browser's enshroud to help resolve these issues.

Gather Lost Connection

If you see a "Gather lost connection" error bulletin, it's possible you've lost connection to Gather'south servers. You may all the same be connected to our video servers and exist able to see and hear others, merely move and object interaction possibly affected.

Endeavor refreshing the page or switching browsers (Chrome or Firefox piece of work all-time). If y'all are on a VPN, try disconnecting from the VPN or whitelisting Gather (meet our VPN & Firewall Admission article for more than info).

If these steps do non resolve the issue, delight transport send the states a bug report by selecting the principal menu (Assemble grapes icon), and then choosing Report an Issue.

Source: https://support.gather.town/help/av-troubleshooting

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